As a Trusted Choice® agency, The Adams Agency is dedicated to you and we are committed to treating you as a person, not a policy. This commitment means we shall: • Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products. • Guide you through the claims process for a prompt and fair resolution of your claim. • Help you solve problems related to your coverage or account. • Explain the coverages and options available to you through our agency, at your request. • Return your phone calls and e-mails promptly and respond to your requests in a timely manner. • Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services. • Use our experience and multiple company relationships to customize your coverage as needed. • Commit our staff continuing education so they may be more knowledgeable in serving you. • Treat you with respect and courtesy. • Conduct our business in an ethical manner. We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action. Trusted Choice® Pledge of Performance